FrequentlyAsked Questions

Need Help? Call or text us at 1-800-220-9400, or email us at cx@sundancevacations.com.

1. Who is Sundance Vacations, Inc.?

Sundance Vacations Inc. is an award-winning travel company offering great vacations at tremendous savings over retail prices. John and Tina Dowd started the business in 1991 with the goal of providing families with affordable, quality vacations. Sundance Vacations offers its travelers the opportunity to vacation in popular resort areas.

2. Where can I go on vacation?

Clients can choose from all of the most popular vacation destinations across thousands of global vacations spots. Sundance Vacations’ inventory is client-driven, which means that we actively seek to procure and maintain resort accommodations in the areas most desired by our clients.

3. What is the age requirement to check-in?

If someone traveling is 25 or older, you can go to any of our destinations across the globe. If you are an authorized traveler and not yet 25, enjoy one of the popular destinations below. If you're under 25 and want to find out if you can travel to a certain destination, check the resort info under that hotel!

Here are some places you can travel if you're under 25:

Destinations for the 21+ crowd!

  • The Christie Lodge, CA
  • Atlantic Beach Resort, NC
  • Beso Del Sol Resort, FL
  • Brigantine Beach Club, NJ
  • Country Country, Jamica
  • Ocean Beach Club, VA
  • Esplanade Suites, NJ
  • Flagship Resort by Boardwalk Resorts, NJ
  • Ft. Lauderdale Beach Resort, FL
  • Gatlinburg Town Square, TN
  • Sunrise Ridge Resort, TN
  • Park Regency UT
  • Woodfield Manor, PA
  • Attitash Mountain Village, NH
  • LaSammana by Boardwalk Resorts, NJ
  • Sailport Waterfront Suites, FL
  • The Modern, HI
  • Maui Schooner Resort, HI
  • Hilton Head Island Beach and Tennis, SC
  • Mallard Lakes, DE
  • ESJ Tower Resort, PR
  • Fairfield Inn & Suites Oakhurt Yosemite. CA
  • Royal Palm Beach Resort, Sint Maarten

 Destinations for the 23+ crowd!

  • Gold Coast Aruba, Aruba
  • Grand Pacific Palisades Resort, CA
  • Myrtle Beach Resort, SC
  • Snow Ridge Village, PA
  • Bent Creek Resort, TN
  • Gaslamp Plaza Suites, CA
  • Kona Reef, HI
  • Lawai Beach Resort, HI

5. Where can I go if I have more questions for Sundance Vacations?

Submit a question and we will personally get back to you with a response! This form is for questions about the company. For questions about your appointment, call 1-800-355-4300.

6. Does Sundance Vacations give back to the community?

You bet!

It's so important to our core values that we developed a website to create awareness of all the wonderful organizations we've partnered with over the years. You can learn about the local and national charities supported by Sundance Vacations Charity by visiting  sundancevacationscharities.org. Check out the Sundance Vacations YouTube Channel.

7. How do I get help with my account?

Sundance Vacations has multiple vacation packages!

If you had your account before October 1st, 2018, you have the awesome TAN package! If you ever need help with your account, you can call TAN at 1-800-223-0088!

If you purchased October 1st, 2018 or after, you have a Sundance Vacations package! If this your first time trying to log into your account, please check the welcome email you received!

Quick tip? Your account username is the primary email address associated with your account!

If you still need help with your account, please email us at cx@sundancevacations.com or call us at 1-800-210-5500

8. Why am I having trouble navigating the website on my iPad?

Having trouble using the navigation on your iPad? In order to fix the issues with the website when viewing it from your iPad you need to do the following:

  • Go into Settings
  • Choose Safari
  • Choose Advanced
  • Ensure JavaScript is turned on